Our Values

Technical Excellence

  • Graduate microbiologists with a wide range of experience.
  • Detailed training programs
  • Comprehensive ISO-based Quality System
  • Robust quality procedures

Customer Service

  • Service tailored to your requirements
  • 24 hour, 7 day service available
  • Sample collection services
  • Positive responses to specific problems


  • Confidentiality of information
  • No use of customer name without agreement
  • No unachievable promises
  • Unavoidable delays or technical difficulties communicated without delay
  • Audits welcomed


  • Electronic data transfer facilities
  • Any choice of report format
  • 24 hour access
  • Customer agreed alert procedure
  • Transparent pricing policy